Displaying items by tag: mobile apps

Hyper-personalisation: the AI trend accelerating customer relationships in banking

GUEST OPINION by Krishna Kumar, Business Head Australia, Newgen Software Technologies: With 98.9% of banking online or via mobile apps1, coupled with the rise in mobile wallets and digital cards, its natural AI-powered customer interactions are revolutionising the sector. And it’s happening through hyper-personalisation—an AI-driven approach that transcends generic customer segments to understand and anticipate customers' individual preferences—that will shape the industry for years to come.

Bendigo Bank is changing the way it offers online authentication to its customers, switching from a code generated on a physical security device to a mobile app.

GUEST OPINION: The healthcare industry has been transforming radically over the past decade with the common goal of improving the way health care is delivered to patients.

COMPANY NEWS: Appdome, the one-stop shop for mobile app defence, announced that Bugcrowd, the only multi-solution crowdsourced cybersecurity platform, joined its new Mobile App Defense Project, a community program aimed at improving mobile DevSecOps for everyone. This collaboration aims to create a more secure mobile app economy, raise the bar on mobile app defence, and provide rapid, validated, continuous cyber and anti-fraud solutions for all mobile applications globally.

The new Promapp mobile app from process intelligence and automation specialist Nintex makes process management available almost everywhere.

Globally, there have been over 232 billion downloads, US$168 billion in consumer spend, and 3.8 trillion hours spent on mobile apps, according to a new report by mobile data and analytics provider App Annie.

GUEST OPINION: As businesses continue to emerge from the unforeseen disruptions of the past 24 months, many are fine tuning their strategic plans for the years ahead.

Global organisations are struggling to maintain consistent application security across multiple platforms, and they are also losing visibility with the emergence of new architectures and the adoption of application program interfaces (APIs), according to one security solutions vendor.

Optus is now allowing customers to connect to its mobile network using an eSIM via an app on their phone, claiming it is the first mobile provider in Australia to allow it.

The use and sharing of data by apps, the extent of competition between Google and Apple’s app stores, and whether more pricing transparency is needed in Australia’s mobile apps market, are among issues to be scrutinised by the competition watchdog, the ACCC.

GUEST OPINION by Pavan Thatha, Radware: The data sought by cybercriminals vary from one vertical to another, whether banking credentials, medical records, pricing information or confidential research, to name just a few.

GUEST OPINION by Pavan Thatha, Radware: The data sought by cybercriminals vary from one vertical to another, whether banking credentials, medical records, pricing information or confidential research, to name just a few.

Australian consumers have traditionally been early adopters of new technologies and at the end of 2019 several key milestones were reached, according to research firm Telsyte which reveals that smartphones have now become the main digital device for more than half (51%) of Australians - with millions of Australians loyal to either their iPhones or Android smartphones.

The number of blacklisted mobile apps in the 120-odd mobile stores, examined by security firm RiskIQ on a regular basis, grew from 44,850 to 53,955, a rise of 20%, the company said in its mobile threat report for the second quarter of the year.

Business process outsourcing provider Accenture has indicated it plans to file for dismissal of the claims made against it by global vehicle rental firm Hertz in connection with a website that it was contracted to build in 2016, but could not produce until its services were terminated in 2018.

Ageing Australian baby boomers and seniors are embracing digital technology such as wearables, mobile apps and online health management tools, according to a newly released research report.

Australia’s competition watchdog, the ACCC, is not opposing the proposed acquisition of Racing Internet Services (Racenet) by Punters Paradise, a subsidiary of News Corp Australia Investments.

Pronto Software managing director Chad Gates talked to iTWire about the latest additions and changes to Pronto Xi, the company's ERP system release 750.

Australia’s big four banks have been heavily criticised in a new report by a global analyst firm, which says digital money management provided by their mobile apps is minimal at best – and their apps don’t reflect the banks’ vision of helping customers improve their financial well-being.

The University of Melbourne says a mobile app that has already been downloaded more than 250,000 times is revolutionising campus maintenance and providing staff and students with a free, customised, easy-to-use tool for reporting on-campus problems.